Refund & Cancellation Policy

Effective from 31 October 2026

This policy applies to all orders placed on e-product.shop, operated by Kamal Srinivasan. Because our products are digital and delivered quickly, please read it before you buy.

1. Cancelling an order

• You can cancel any order before it is delivered and receive a full refund. No cancellation fee is charged.
• To cancel, message us on WhatsApp, call +91 63823 71168 or email kamal6382371168@gmail.com with your order ID.
• Once an order has been delivered, it cannot be cancelled, because a digital file cannot be returned.

2. When you get a full refund

• We are unable to deliver your order within 24 hours of payment.
• You cancel the order before delivery.
• You were charged more than once for the same order (duplicate payment). The extra payment is refunded in full.
• We cancel your order for any reason.

3. Wrong, incomplete or damaged file

If you received the wrong pack, an incomplete delivery, or a file that does not open, tell us within 7 days of your order. We will send the correct, working file. If we cannot, you get a full refund.

4. When refunds are not possible

• The order was delivered correctly to the IMO ID or mobile number you entered.
• The order was delivered to an incorrect ID or number that you entered at checkout.
• You changed your mind after delivery.

5. How to request a refund

1. Contact us on WhatsApp, phone or email with your order ID and the reason.
2. We reply within 2 hours and confirm whether the refund is approved within 2 working days.
3. Approved refunds are processed through Razorpay as described below.

6. Refund method and timeline

• Approved refunds are initiated within 2 working days through Razorpay, to the original payment method only. We do not refund in cash or to a different account.
• The amount usually reaches your account within 5–7 working days after it is initiated, depending on your bank.
• We share the Razorpay refund reference with you, so you can check with your bank if needed.

7. Failed payments

If money was debited but the payment failed or no order was created, the amount is reversed automatically by your bank / Razorpay, usually within 5–7 working days. If it is not, contact us with the transaction details and we will help.

8. Contact

Kamal Srinivasan, S/O Srinivasan, No 19/22, Patchaiyan Kadu, Vedaranyam Taluka, Vedaranyam, Maraignanallur, Nagapattinam, Tamil Nadu 614810, India
Email: kamal6382371168@gmail.com · Phone / WhatsApp: +91 63823 71168 · Open 24/7